Return and Exchange Policy
Returns on all products within 15 days of purchase accepted if in original package, unopened, not used. Will refund or issue a store credit. Note refunds on purchases greater than $1000 will require a 2% charge if they were originally paid by credit card.
Orders cancelled, but paid, can be refunded less a 2% charge if paid by credit card. This is NOT applicable to special (custom) orders. See below.
Store credit and/or exchanges after 15 days will be available at the discretion of the store manager. There may be a 20% restocking charge applied.
Special (custom) orders are 50% down, and 50% upon delivery. There will be no refunds on special orders.
Shipping and install charges are not refundable.
RETURN POLICY FOR ITEMS PURCHASED THROUGH OUR WEBSITE
Spartan Fitness offers a 30 day return or exchange policy from the original date of purchase on in-store and online purchases. Products for return or exchange must be unopened and unused and must be accompanied with a copy of the original invoice.
Please note that any associated shipping and handling charges that applied to the original purchase are non-refundable.
Approved returns or exchanges for products purchased online may be processed in person at your nearest Spartan Fitness location, or returned via post or courier. If returned via post or courier, all related shipping charges are the responsibility of the customer and do not qualify for refund.
Spartan Fitness assumes no responsibility for any damage that may come to product(s) during shipping. Only those products received in their original unopened and unused condition and accompanied with a copy of the original invoice will qualify for return or exchange. Opened and/or used products that are requested for return or exchange within 30 days of the original invoice date are subject to approval.
Upon approval all opened and/or used products will also be subject to a minimum 25% restocking fee.
All floor models, reconditioned, discontinued or out of box products are considered final sale and do not qualify for return or exchange. Educational material such as books and DVD’s are considered final sale. Any and all mats, gym balls, heart rate monitors, skin callipers, body fat scales, gloves, belts, resistance bands and any other product considered hygienically sensitive by Spartan Fitness will not qualify for return or exchange at any time after purchase.
On all approved returns, where the original purchase was processed using a debit or accepted credit card, refunds will be issued to the same method of original payment. In the case where the original purchase was made with cash, approved refunds will be issued to the original purchasers debit card (in store only) or via cheque mailed from our corporate head office.
Spartan Fitness reserves the right to refuse a return or exchange.
For questions on our Return and Exchange policy, please email firstname.lastname@example.org
Spartan Fitness is a Division of Spartan Athletic Products Ltd.
10 Morris Dr. Unit 13, Dartmouth, NS, B3B 1K8
(Toll Free) 1-877-778-8822, (Fax) 902-482-0329